Bike Patrol Manager

Want to work at one of the top rated bike parks in the nation?  Are you passionate about Downhill Mountain Biking, Mountain Patrol and Outdoor Emergency Care? Angel Fire Bike Park wants YOU!

This position directly supervises 2-6 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and fostering exemplary guest service.

Essential duties include but are not limited to:

  • Assists the Bike Park Director in ensuring that patrollers follow all policies and procedures established by Angel Fire Resort, Medical Control Director, National Ski Patrol and New Mexico State Emergency Medical Services Bureau when providing medical care to sick and injured guests.
  • Maintains inventory of on-mountain medical supplies and operating supplies.
  • Assists Event Director during events by coordinating medical staffing, transportation of event staff, assigning staff their duties and areas of responsibility, and distribution of radios and means of communication for special events.
  • Completes Accident Investigations as required by Risk Management and trains patrollers on their areas of responsibility for Accident Investigations.
  • Ensures Incident Report Forms and Accident Investigations are completed accurately and stored properly.
  • Performs duties of Incident Commander to enable effective and efficient incident management by coordinating a combination of equipment, personnel, procedures, and communications.
  • Directs dispatcher to assign patrollers to respond to incidents, crowd control, and trail closures.
  • Determines mechanism of injury or nature of illness to initiate first aid procedures, request any needed additional assistance, basing decisions on examination of patient(s), statements of persons involved, and knowledge of emergency medical practice.
  • Administers appropriate first aid treatment at site of emergency, or in specially equipped vehicle, performing such activities as application of splints, spinal immobilization, administration of oxygen, treatment of minor wounds or abrasions, or administration of cardio-pulmonary resuscitation.
  • Transports or assists in the transport of patient(s) from scene of accident.
  • Supervises and documents training for the use of chainsaws, hand tools and power tools.
  • Coordinates, supervises, and inspects the installation of proper trail signage in visible areas that best support user’s ability to navigate the mountain.
  • Supervises and coordinates inspections of trail dexterity for loose rock, unstable terrain, proper drainage and any other trail hazards.
  • Supervises and coordinates the inspections of bridges and features.

The ideal candidate will demonstrate the following competencies:

  • Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration. Accepts responsibility for own actions; Follows through on commitments.
  • Teamwork: works to build a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Leadership Skills: Exhibits confidence in self and others; Develops subordinates’ skills and encourages growth, inspires and motivates other to perform well.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Self-Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Certificates, Licenses, Registrations:

  • Outdoor Emergency Care Certification or EMT-Basic license or higher medical certification
  • CPR for the Professional Rescuer
  • Valid driver’s license with driving record insurable under resort insurance

Other Skills and Abilities:                                           

  • Ability to ride a downhill mountain bike with control at all times on any trail within the bike park. Ability to ride ski lifts.

Environment: This is a physically demanding, outdoor position and applicants can expect to work long hours in variable summer weather conditions. Must be able to regularly lift/carry 100lbs.

Minimum Age: 21 years old

Estimated Start Date: Mid-May 2019

Seasonal position: Full-time, the anticipated summer season is mid-May through late October

Pay: Pay depends on certifications and experience.

Other: Must provide own downhill mountain biking gear and demonstrate passion and enthusiasm for downhill mountain biking. Must have knowledge of Angel Fire Bike Park Trail System.

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