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Front Desk – Guest Services Associate

Angel Fire Resort is seeking friendly, welcoming, guest service minded individuals to work the front desk at the Lodge.  This position accommodates and provides guests of the hotel with a high level of customer service by performing the following duties.

 Essential Duties and Responsibilities:

  • Greets, registers, and assigns rooms to guests.
  • Instructs guests on how to get to hotel rooms and where to park.
  • Issues room keys.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, resort activities, entertainment, and travel directions.
  • Keeps records of room availability and guests’ accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes transportation arrangements for guests to utilize the shuttle system.
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Communicates with housekeeping and building maintenance to facilitate customer needs.
  • Other associated tasks and duties as assigned

Applicants must have a great work attendance history, possess strong customer service skills, in person as well as over the phone, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment. This position includes checking in guests as they arrive at the hotel, making reservations over the phone, resolving customer complaints, and representing the resort as a whole.

Environment: This is an indoor position. Must be able to stand and talk for long periods of time and occasionally lift/carry 30lbs.

Qualifications: Front Desk experience is an advantage but not essential. Customer service experience is required.

Minimum Age: 18 years old

Estimated Start Date: Early December

Schedule:  Primary Shifts are 7AM – 3PM and 3-11 PM.  This position requires scheduling flexibility–and the ability to work weekends, holidays and other peak times as required by demands of the business.

Pay: Starting at $10.00 per hour, depending upon experience


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