Sales and Events Assistant

About Angel Fire:

Angel Fire Resort is a top year-round mountain resort destination in New Mexico. Situated at over 8,600′ elevation in the Southern Rocky Mountains, Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, zip line, tennis, fishing, hiking and more.

Why work with us?

Our Marketing and Sales teams are built on mutual respect and collaboration.  Join the team and receive fun resort benefits which include dining & retail discounts, a free chairlift pass, access to the fitness centers, and much more!  Engage in diverse and challenging work and be recognized for excellence.

Sales and Events Assistant Summary:

Coordinates with Sales Department on fulfillment of conference and recreation groups to include meetings, lodging, food & beverage, lift tickets (winter and summer), ski rentals, ski school, tubing, banquets/parties, weddings, mountain biking, golf, and other uses of the facilities operated by Angel Fire Resort. Assists our Event Manager with event execution and fulfillment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Works directly with the Sales Manager and the Wedding and Meetings Sales Coordinator for group, conference and wedding fulfillment.
  • Works directly with the Events Manager on event and activity execution.
  • Confers with customer and resort department heads to plan function details such as space requirements, publicity, time schedule, food service, and decorations.
  • Serves as convention advisor or coordinator during function to minimize confusion and resolve problems such as space adjustment and need for additional equipment.
  • Answers phones, makes follow-up calls with prospective customers, and holds meetings with customers to take care of group details.
  • Oversee any and all in-house and outsource communication and negotiations.
  • Works closely with Food & Beverage, Security, the Country Club, and the RV Resort on the creation and distribution of banquet event orders.
  • Coordinates pre-conference meetings with the group leaders, via conference call or in person when convenient for the client.
  • Meets with the group leaders often while they are on property, especially when the individual arrives on property and at the conclusion of the event.
  • Overcomes any obstacles that may develop to ensure a successful meeting.
  • Coordinates department efforts so that the group receives exactly what they have contracted.
  • Provides site tours to prospective clients and group leaders.
  • Works with Group and Conference sales manager to achieve sales and revenue goals.
  • Produces accurate and timely function contracts for clients and sheets for in-house departments resulting in smooth, efficient operations.
  • Oversees group room block and pick up to insure maximum occupancy and avoidance of unsold rooms.
  • Ensures that rooming lists are received from groups.
  • Ensures that proper accurate billing occurs with no delays in posting a billing.
  • Conducts pre-convention meeting with client, involved staff members and departments.
  • Reserves group events and follows-up with client requests and updates on the number of expected guests and location preference Provides first class service to all conferences, groups and meetings.
  • Develops and maintains relationships with customers.
  • Investigates and resolves customer problems.
  • Assists in the execution of special events by moving supplies, setting up furniture, taking out trash, cleaning, providing customer service, speaking through a PA system, etc.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: Associate’s degree (A. A.) or equivalent from two-year college or technical school; at least two years related experience and/or training; or equivalent combination of education and experience.

Environment: This is a mostly indoor position. Must be able to sit and talk for long periods of time and occasionally lift/carry 30lbs. While performing the duties of this job, the employee is occasionally exposed to variable weather conditions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk;  sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Qualifications: Previous experience in digital media and marketing. Successful customer service experience and advanced PC software computing skills are required.

Certificates, Licenses, Registrations:

Current driver’s license with driving record insurable under resort insurance

Computer Skills

To perform this job successfully, an individual should have knowledge of Order processing systems which may include RDP, Siriusware, and SalesForce; at least an intermediate level of proficiency with Spreadsheet software and at least an intermediate level of proficiency with Word Processing software.

Estimated Start Date: Immediately

Schedule: This is a full-time time, year round position. Due to the resort nature of our business, applicants should expect to work weekends and holidays.

Pay: DOE.

Benefits:  Health, Dental, Vision, and Life Insurance; PTO; 401K; discounts on meals, retail, rentals; access to Golf Course, Bike Park, Ski Area, fitness areas, fishing, hiking and more.

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