Refund/Rescheduling Policy
Planning a trip to Angel Fire Resort? Please review our policies carefully before booking.
Travel insurance is highly recommended to protect your investment in case of unforeseen circumstances.
Tickets, Rentals, Lesson Packages, and Products
Refund and Cancellation Policy:
If you are unsure how many days you will be participating in activities, we encourage purchasing items daily as Angel Fire Resort will not issue refunds under any circumstances including, but not limited to, inclement weather, weather-related travel conditions, road or airport closures, or vehicle-related issues. No refunds will be issued during your stay for partial weather holds, injury, or illness.
If you cancel 31 days or more prior to reservation, 100% will be refunded. Within 30 to 15 days of reservation, 50% will be refunded. No refunds will be issued within the 14-day period prior to arrival for any activity reserved or those made on premises. All sales are final.
Any changes to ski and snowboard school lessons or packages within 14 days will incur a rescheduling fee up to 25%. Reschedules and changes may not be accepted for holiday periods. All no call/no shows will forfeit service and will not be refunded or rescheduled. Other fees will be assessed for changes to: Lift Tickets, Tubing, Rentals and Pass Reprints. Lost tickets may be replaced at no charge with the stub and receipt.
SERVICE FEES FOR CHANGES/RESCHEDULING:
- Lessons – 25% Fee (per reservation; based on availability)
- Lift Tickets – $15 Fee (per reservation)
- Rentals – $35 Fee (per reservation; based on availability)
- Tubing – $15 Fee for single ticket or $35 per reservation
- Season Passes – $15 Reprinting Fee for ALL lost or forgotten passes. NO Courtesy Tickets
Please call our office at 575-377-4295 or email resolutions@angelfireresort.com
Season Passes and 4-Pack Passes
All sales are final. Season Passes and 4-Pack Passes are non-transferable and non-refundable.
To protect against injury or unforeseen circumstances, you may purchase Pass Protection for an additional fee at the time of purchase. Unless you add the Angel Fire Winter Season Pass Protection Plan and its qualifications apply, no refunds will be issued. For details, call 800-633-7463.
Payment and Deposit Policy
Payment in full is required at the time of booking.
Non-Transferable and Misuse Policy
Passes and tickets may not be resold, transferred, or refunded. They may be confiscated and not reissued if, in the sole judgment of Angel Fire Resort Operations LLC, the holder:
- Acts in a manner that endangers the safety of any person;
- Violates the law or resort policies;
- Provides ski or snowboard instruction or related services for compensation;
- Engages in fraud, misconduct, or nuisance behavior.
Lost or stolen passes must be reported immediately. Failure to do so may result in loss of skiing or snowboarding privileges.
