Refund Policy

Refunds

Angel Fire Resort will not issue refunds for inclement weather, injury, illness, any unused day/s of lift tickets, lessons, rentals, daycare or packages. If changes to purchase or reservation are requested there will be an administrative fee and/or a transaction fee attached. All sales are final.

 

 

Important Policies for Lessons reserved during Peak Periods (Dec 20 2018- Jan 6 2019, Jan.17-21 2019, Feb 14-18 2019, March 9-21 2019)

  • Rescheduling Private Lessons: All private lessons will start on time.  If you are late you may use the remaining time.  If you wish to reschedule between 14 days and 48 hours, there will be a 25% rescheduling fee.  If you wish to reschedule inside 48 hours there will be a 50% rescheduling fee if there is a time or day that we can accommodate a reschedule to. Reschedules and changes may not be accepted for holiday periods. All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Rescheduling Children’s Ski School : Any changes in program or rescheduling request made between 14 days and 48 hours there will be a 25% rescheduling fee.  If you request a reschedule or change to the program inside 48 hours a 35% fee will be charged, if an accommodation can be made.  Reschedules and changes may not be accepted for holiday periods.  All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Changes to or rescheduling of Adult Group Lessons or Packages: There will be a 25% rescheduling/change fee for any changes to a product or rescheduling of a lesson.

 

Policy concerning Lessons reserved during Non-Peak Periods

  • Rescheduling Private Lessons: All private lessons will start on time.  If you are late you may use the remaining time.  If you wish to reschedule between 14 days and 48 hours, there will be a 15% rescheduling fee.  If you wish to reschedule inside 48 hours there will be a 25% rescheduling fee if there is a time or day that we can accommodate a reschedule to. All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Rescheduling Children’s Ski School : Any changes in program or rescheduling request made between 14 days and 48 hours there will be a 15% rescheduling fee.  If you request a reschedule or change to the program inside 48 hours a 25% fee will be charged, if an accommodation can be made.  Reschedules and changes may not be accepted for holiday periods.  All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Changes to or rescheduling of Adult Group Lessons or Packages: There will be a 15% rescheduling/change fee for any changes to a product or rescheduling of a lesson.