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Refund Policy

Refunds

If you are unsure how many days you will be skiing and snowboarding or participating in activities, we encourage purchasing items daily as Angel Fire Resort will not issue refunds under any circumstances including inclement weather, injury, illness. This includes but is not limited to unused days or sessions of any of our products, unused day/s, of lift tickets, lessons, rentals, tubing sessions or any other package or product.  All sales are final.

 

Important policies for lessons reserved during peak periods: 12/26/2019-01/05/2020, 02/14/2020-02/16/2020 and 03/08/2020-03/18/2020

  • Rescheduling Private Lessons: All private lessons will start on time.  If you are late you may use the remaining time.  If you wish to reschedule between 14 days and 48 hours, there will be a 25% rescheduling fee.  If you wish to reschedule inside 48 hours there will be a 50% rescheduling fee if there is a time or day that we can accommodate a reschedule to. Reschedules and changes may not be accepted for holiday periods. All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Rescheduling Children’s Ski School : Any changes in program or rescheduling request made between 14 days and 48 hours there will be a 25% rescheduling fee.  If you request a reschedule or change to the program inside 48 hours a 35% fee will be charged, if an accommodation can be made.  Reschedules and changes may not be accepted for holiday periods.  All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Changes to or rescheduling of Adult Group Lessons or Packages: There will be a 25% rescheduling/change fee for any changes to a product or rescheduling of a lesson.

 

Policy concerning Lessons reserved during Non-Peak Periods

  • Rescheduling Private Lessons: All private lessons will start on time.  If you are late you may use the remaining time.  If you wish to reschedule between 14 days and 48 hours, there will be a 15% rescheduling fee.  If you wish to reschedule inside 48 hours there will be a 25% rescheduling fee if there is a time or day that we can accommodate a reschedule to. All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Rescheduling Children’s Ski School : Any changes in program or rescheduling request made between 14 days and 48 hours there will be a 15% rescheduling fee.  If you request a reschedule or change to the program inside 48 hours a 25% fee will be charged, if an accommodation can be made.  Reschedules and changes may not be accepted for holiday periods.  All no show/no calls will forfeit service and will not be rescheduled or refunded.
  • Changes to or rescheduling of Adult Group Lessons or Packages: There will be a 15% rescheduling/change fee for any changes to a product or rescheduling of a lesson.

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