State of New Mexico Mask Requirement
Effective 07.13.2020 – Per the State of New Mexico’s latest Health Order: “All individuals shall wear a mask or multilayer cloth face covering in public settings except when eating, drinking, or swimming.” This includes all Angel Fire Resort premises.
Please refer to the website prior to booking, for the latest information on our operations, activities and any Covid-19 policies and procedures.
ANGEL FIRE RESORT COVID-19 PASS & RESERVED PRODUCTS LIMITED PROTECTION COVERAGE
Angel Fire Resort recognizes the disruption and uncertainty caused by the Coronavirus (COVID-19). Historically, we have not provided refunds for our season pass and 4-/6-pack products (collectively, “pass products”) or for lessons, equipment rental or lodging (collectively, “reserved products”); however, the COVID-19 pandemic is unprecedented. Therefore, we have attached limited protection coverage to our pass and reserved products in the event Angel Fire Resort operations are restricted or closure is mandated pursuant to government order related to the COVID-19 pandemic.
This coverage will apply to pass and reserved products, regardless of whether you choose to purchase optional TravelGuard insurance extending additional coverage to your pass and reserved products used during your time with us.
Pro-rated and full refunds for pass and reserved products shall be at the sole discretion of Angel Fire Resort. No refunds for pass products shall be given after the Resort has operated for 75 days during its winter season. Reserved products are fully refundable pursuant to a government-mandated closure order.
In order to be eligible for a refund related to a COVID-19 resort restriction or closure, you must submit a refund request to us within 30 days of the effective date of the government order. You may submit a refund request by calling our Central Reservations at 844-218-4107, sending a fax to 575-377-4200 or email us at firstname.lastname@example.org.
Unless you purchase optional TravelGuard insurance, a refund pursuant to this limited protection coverage is your sole remedy in connection with the operation of Angel Fire Resort and the inability to use your pass or reserved product during the 2020-2021 season.
YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANGEL FIRE RESORT BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF WE WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING WITHOUT LIMITATION, AS A RESULT OF YOUR USE OF OR INABILITY TO USE YOUR PASS PRODUCT, RESERVED PRODUCT OR INSURANCE COVERAGE.
Per the New Mexico Department of Health effective July 1, 2020. All persons arriving from a location outside the state of New Mexico must self-isolate or self-quarantine for a period of at least 14 days from the date of entry into the state of New Mexico.
For more information go to: https://cv.nmhealth.org/
What’s Open at Angel Fire Resort?
- Angel Fire Golf Course/Country Club, Tennis, Pickleball, Elements, and Par & Grill
- El Jefe & The Lift Cafe
- Angel Fire Bike Park: Rentals & Riding
- Greenbelt & Hiking trails
- Scenic Chairlift Rides & Disc Golf
- Zipline- Online Booking unavailable
- Angel Fire RV Resort
- The Lodge (However Pool, hot tub, and fitness center are closed)
- Monte Verde Lake
- Angel Fire Art & Farmers Market
The Angel Fire Golf Course is now open!
Par & Grill is open daily featuring a new menu, and an optimized take-out ordering system. If you are interested in booking a tee time, please call the golf shop at 575-377-4488 between 7:30 AM – 5:30 PM, with extended hours starting June 14, 2020. The golf shop is open for check-in and retail sales with a maximum of 5 customers in the golf shop at a time.
- Bag services not provided (no club storage available).
- One player per cart unless members of the same household.
- Golf carts to be sanitized before and after each round by a designated cart ‘pit crew’.
- Club rentals not available.
- Flags are not to be removed from the holes.
- Addition of inserts into golf hole cups to allow easy removal of balls.
- No sand bottles on carts.
- Golf bags must remain in golfer possession, staff will not handle or store golf bags.
- Golf Course restrooms cleaned and disinfected prior to opening and disinfect again every 4 hours while the course is open.
- Locker room facilities open for use of restrooms and changing only, no showers or towels available.
- There are no on-course water dispensers, ball washers, rakes, and sand boxes.
- Range balls are cleaned after each use (collected by the picker vehicle, cleaned, redistributed to the driving range).
- Practice balls will not be provided at the chipping and putting practice areas (golfer can use their own golf balls).
Single day tickets for Angel Fire Bike Park, Scenic Chairlift, and Disc Golf are now available! Tickets must be purchased in person or by phone, online sales are not available at this time.
Elements will open on 6/2/2020
El Jefe will no longer be accepting online orders after 5/31
Starting 5/29, Angel Fire Resort will allow MTBParks pass holders to use their passes. In addition, season pass holders and members are now able to redeem their buddy passes. Disc Golf and Scenic Chairlift rides are now open to public.
Starting 5/27, guests permitted to dine outside, on the patios at El Jefe and Par & Grill.
Angel Fire Guests, Members, and Family:
While the time to recreate and travel to places we love has returned, the safety and well-being of our members, guests, community and staff is at the forefront of our minds. We have been working closely with our leadership team and state and local health officials to establish a plan to re-open in a socially responsible manner. Given the ever-changing environment, our services and offerings will continue to evolve over the next few months. As we open back up to our valued members and guests, we kindly remind everyone to enjoy Angel Fire Resort with social distancing measures and abide by new health and safety guidelines posted throughout the Resort. A few of the general actions we can all take to enjoy Angel Fire Resort in a safe manner are:
● Wash your hands frequently and avoid touching your face.
● Stay home if you are not feeling well, or are sneezing, coughing or have a fever.
● Utilize masks, gloves and hand sanitizer when enjoying public spaces.
● Practice social distancing, and stay 6ft away from those not in your household.
We are just as excited to continue operating normally as you are, but for the near future we will be putting extra steps in place to ensure we do our part in making sure Angel Fire Resort stays a healthy, safe destination for guests, members, and employees, in addition to asking all guests to do the same. . Now more than ever, we appreciate the outstanding Angel Fire Resort community. The amount of consideration and loving care that has been shown to our staff these past few months has been astounding. Everyone in Angel Fire has put forth extraordinary efforts to keep our community safe, meet the challenges of a rapidly changing environment and prepare to welcome you to our beautiful mountain haven. In addition to our normal cleaning and sanitation procedures, we have created additional, individual checklists for each department, facility, and activity to keep Angel Fire Resort the destination our guests, members, and employees respect and deserve.
We will get through this together and look forward to sharing experiences and creating memories with you at Angel Fire Resort.
The Angel Fire Golf Course will plan to open on 5/15/20 along with Par & Grill featuring a new menu, and an optimized take out ordering system. We will not be offering online or walk up Tee Time booking for the foreseeable future, if you are interested in booking a tee time, please call the country club office at 575-377-4488 between 9 AM – 4 PM. Check-in through the window on the south side of the building, area roped off with queuing markers. One player per cart unless household members.
- Bag services not provided (no club storage available).
- Golf carts to be sanitized before and after each round by a designated cart ‘pit crew’.
- Club rentals not available
- Flags are not to be removed from the holes
- Addition of inserts into golf hole cups to allow easy removal of balls
- No sand bottles or coolers on carts
- Golf bags must remain in golfer possession, staff will not handle or store golf bags
- Golf Course restrooms cleaned and disinfected prior to opening and disinfect again every 4
hours while the course is open
- Locker room facilities closed, no showers or towels available
- Eliminate on course water dispensers, ball washers, rakes, and sand boxes
- Range balls are cleaned after each use (collected by the picker vehicle, cleaned, redistributed to
the driving range)
- Practice balls will not be provided at the chipping and putting practice areas (golfer can use their
Bike Park & Scenic Lift Rides:
Angel Fire Bike Park plans to open as scheduled on May 16th, 2020 exclusively to Season Pass Holders and Platinum Members through May 25th, 2020. After May 25th, operations will be re-evaluated. Online & Walk Up day tickets will not be sold at this time. We are requesting that guests ride the chairlift alone or with those you came with.
- Initially, all bike retail and repair services to be performed “curb-side” at the back of the building. Guests will not be permitted to enter the Bike Shop building.
- When providing the guest with rental equipment and when the rental equipment is returned by the guest, the equipment will be set on a designated equipment table so that it does not have to be handed off directly to a person.
- Releases of liability signed electronically by guests prior to arrival at the resort or on their own mobile device.
The Lodge at Angel Fire Resort will be taking extra steps to maintain a sanitized environment. Due to governement restrictions, please be sure to book your stay before your anticipated visit.
- Adhere to maximum occupancy limits per State’s Public Health Order
- Stanchions to indicate where guests stand when approaching Hotel Front Desk
- Hotel lobby and common areas closed to guest use
- Limit of one employee working at the Front Desk at a time
- After each guest departs the room it is removed from inventory for 3 days
Art & Farmers Market:
The summer Art & Farmers Market will operate every Sunday from 10-2pm, June 7 -September 6, at Frontier Park in the heart of Angel Fire.
- Vendor registration done online or through mail to the new.
- Vendors provided with standard social distancing signage to use at their booths.
- Booths spaced at least 10 feet away from other each other.
- No more than 60 shoppers allowed in the park at one time.
- Shoppers encourage limit their visit to 30 minutes or less.
- Queuing markers will be placed at the entrance to the park
Monte Verde Lake:
At this time, Monte Verde Lake will be offering shore fishing only, boats and other watercraft will not be permitted on the lake. Rock Climbing Wall and Eurobungy will not open at this time.
Zip Line, Disc Golf, Fitness Center, Swimming Pools, Short Term Vacation Rentals, & Primitive Camping: Angel Fire Resort will not be opening the activities or lodging options listed until permitted to do so.
5/4/2020 Update from State of New Mexico:
New Mexico enters “Preparation Phase” for safe reopening
SANTA FE – New Mexico state leadership on Thursday announced the extension of the state’s emergency public health order through May 15 as the COVID-19 pandemic remains a grave risk to residents of all ages and in all communities across New Mexico.
As of Thursday, there were 3,411 reported positive cases in the state of New Mexico and 123 reported fatalities associated with the virus. The highly contagious virus continues to spread in communities statewide, with particular emphasis in the northwestern part of the state.
Despite continued spread, New Mexico as a state has begun to flatten the curve, purchasing much-needed time to ramp up our healthcare system. Because of that hard work, we are entering the “Preparation Phase” for gradual, safe reopenings. With that objective, the amended public health order relaxes several restrictions to begin relieving economic pressure.
In short, physical distancing must be maintained to assure the spread of the virus is stunted in every part of the state.
“These changes do not make our fight against the virus any easier; in fact, New Mexicans’ obligation to our social contract only deepens as we enter the next phase,” said Gov. Michelle Lujan Grisham. “The best defense against this virus, until there is a vaccine, is physical distance from other people. We know those who are infected do not always show symptoms, and we know the virus does not care about county lines; we must all be vigilant. The progress we have made is tenuous – and it is subject to change. But when we reach a place, as we have, where our collective actions have begun to flatten the statewide curve, we can begin to make productive, safe decisions about alleviating some of the awful social and economic pressure this virus has brought down on us all. Today we are willing and able to do that. As we move forward, and as we make more careful decisions about relaxations, the data about this virus and its spread in our state will be our guide; public health remains first and foremost priority.
“But let me be clear: The reopening of New Mexico depends upon New Mexicans. Going out and congregating will worsen the spread of this disease. It will lead to more illness and likely death. A cavalier attitude toward individual activity is a grave danger to our collective health. We cannot win this fight – we cannot prevent the illnesses and deaths of our neighbors all across the state – if we let our collective guard down. As a state, we have to prevent and manage the spread of this virus and provide for safe social and economic activity. Every day moving forward we will do both.”
To that end, the amended order, authorized by Health Secretary Kathy Kunkel and effective at 8 a.m. Friday, May 1, maintains the directive that New Mexicans remain at home except for outings essential to health, safety and welfare. The amended order similarly maintains that gatherings of more than five individuals are prohibited. Restaurants and dine-in outlets may provide only curbside and delivery service, as before. Grocers and other essential retail services must continue to operate at only 20 percent of their maximum capacity as determined by fire code.
The order allows for partial reopenings for business operations deemed non-essential to health, safety and welfare.
Non-essential retailers, beginning Friday, may provide curbside pickup and delivery services if permitted by their business license. Liquor licenses, for instance, do not allow for curbside or delivery service. Child care may now be extended to people operating non-essential businesses.
Additional changes include:
- State parks may reopen on a modified day-use-only basis, as staff is available. Camping and visitor centers are still closed. The Energy, Minerals and Natural Resources department will notify the public of the parks that will be open in the near future.
- Federally licensed firearm retailers may open by appointment only as needed conduct background checks and to allow individuals to take possession of firearms ordered online.
- Golf courses may open to golf only – no dine-in or retail service.
- Pet services – including adoption, grooming, daycare and boarding – are permitted to operate.
- Veterinarians are permitted to operate.
A separate public health order dated Thursday addresses New Mexico’s June 2 primary election by allowing polling locations to open with limits. The order says no more than four voters or 20 percent of capacity may be inside a polling place at a time; mobile voting units may have no more than two voters at a time.
A third public health order allows medical facilities to gradually resume non-essential but medically necessary procedures (including ambulatory and inpatient surgery) based on extensive guidelines from the Department of Health. The guidelines are designed to prevent a shortage of personal protective equipment and to safeguard the health of patients and healthcare workers.
At a remote news conference Thursday, the governor and state health officials outlined potential additional relaxations that could occur upon the expiration of the amended health order. These prospective relaxations — which will be evaluated by the governor’s Economy Recovery Council and supported by findings of Cabinet-led subcommittees on specific industries – are dependent upon increasingly positive trends in COVID-19 illness and transmission data as determined by the state’s “gating criteria.”
Those criteria include: A mitigated spread of the virus as reflected in the effective rate of transmission, to be measured by the state Medical Advisory Team; adequate and stable testing resources, to be measured by the Department of Health; effective contact-tracing plans and resources, to be measured by epidemiologists at the Department of Health; health care systems operating below staffed capacity for beds, ICU availability and ventilators, and sufficient personal protective equipment for health care workers and first responders, to be measured by the Department of Health and Medical Advisory Team.
Weekly modeling from the Medical Advisory Team will be regularly posted moving forward on the COVID-specific microsite, cv.nmhealth.org. Modeling data is available here: https://cvmodeling.nmhealth.org. That data along with slides from state officials’ remote news conferences are available here: https://cv.nmhealth.org/newsroom.
The modified public health order and other orders referenced herein are attached to this news release.
The Lift Cafe will remain open for Breakfast, lunch, and dinner from 7:30 AM – 3 PM. | Take Out Only | Call in your To Go Order: (575) 377-4234
Breakfast, Lunch, and Dinner (there will be one daily option made fresh)
3/17/2020 10:17 AM Update:
Given the current environment, we are temporarily modifying some of our F&B schedules and operations.
- Elements Dining Room and Bar & Lounge will close on 03/21/2020.
- Legends will remain open for daily for Take Out orders only until 3/21. 4 – 9 PM
- The Lift Café will remain open for Take Out orders only. 7 days per week. 7:30 AM – 2 PM.
- Sledding Hill, Tubing Hill, Nordic Center, and all other Country Club/ Fitness Center Activities will be suspended until further notice.
3/15/2020 4:23 PM Update:
Angel Fire Resort Guests, Members, Employees, and Friends:
We would like you to hear directly from us that a great season is coming to an early end. After monitoring the COVID-19 situation on an hourly basis, we have made the difficult decision to close the ski mountain for the Winter Season.
Our final day of mountain operations will be Monday, March 16, 2020 with the chairlift closing at 4PM. We will continue to provide updates on our other resort operations through the website and our social media posts.
We appreciate everyone’s support in this decision both in our community and across the region. We realize a lot of our guests may be in transit right now and we will do our best to reach out to each and every one of you regarding the early closure. As you can imagine, our Central Reservations team will be inundated with calls over the next several days as we assist you with rescheduling your vacation plans. We recommend emailing us at email@example.com and we will get back with you as quickly as possible. Please be patient.
Again, we thank you for your support and look forward to seeing you in Angel Fire in the near future.
Thank you to each and every one of you for an otherwise great ski season!
CEO, Angel Fire Resort
3/15/2020 10: 37 AM Update:
We are suspending all future advanced tickets, lodging, rentals, and ski school sales at this time. If you have pre-booked prior to today, your reservations will still be effective. All sales from today forward will be on a walk-up basis at this time.
In an effort to practice social distancing, we are limiting capacity at all of our Food & Beverage Operations and we highly recommend bringing your own food & snacks.
We will be going day by day in terms of operations effective immediately.
Stay tuned for any updates.
Angel Fire Resort Official COVI-19 Statement
Angel Fire Resort is aware of New Mexico Governor Lujan Grisham’s decision regarding the emergency declaration. We have already implemented steps to protect the health and safety of our staff and our guests. We are monitoring the situation on an hourly basis, and at this time, no closures or changes are planned. We are fully operational and are planning to remain open until our regularly scheduled last day of Sunday, March 22, 2020. As always, we are encouraging everyday preventative measures to help stop the spread of germs, as is typical during flu and cold season. The health and well-being of our valued guests, members, and employees are always our priority. As we navigate the rapidly evolving coronavirus (COVID-19) situation together, we want to share with you the extra precautions we’re taking at Angel Fire Resort to serve you. We’ve spent the last week preparing for how the virus may impact our community here at the Resort. We’ve assigned a group that is staying on top of all of the CDC communications, as well as our state health authorities, ensuring we’re taking all the necessary preventive measures. We’ve always been proud of the cleanliness and operations at our resort, and we know that keeping them clean and sanitized is even more important now. In addition to our daily cleaning efforts, we’re increasing the time spent cleaning and sanitizing our hotel, ski school, and restaurants. Additionally, we’re also adding extra cleaning time to our frequented common areas like our lobby, front desk check-in, public bathrooms, and pool/exercise facilities. Most importantly, our staff continues training about preventative measures for spreading germs and are given the resources and time to keep themselves and our guests healthy.
Bottom line: we want you to feel comfortable visiting our resort. Angel Fire Resort encourages everyone to play their part in reducing the spread of respiratory viruses, and following these steps will help:
• Stay home when you are sick and limit close contact with other people except for the medical care that you need.
• Cover your cough and sneezes to reduce the spread of infectious droplets and wash your hands frequently with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains 60% to 95% alcohol.
• Clean “high touch” surfaces daily with regular household cleaners.
• Avoid sharing personal household items.
• If you are sick, still wash your hands frequently when you are in places where there may be other sick people and avoid touching your eyes, nose, and mouth with unwashed hands.
This is a rapidly evolving situation which we are closely monitoring at the New Mexico Department of Health.