ANGEL FIRE RESORT COVID-19 PASS & RESERVED PRODUCTS LIMITED PROTECTION COVERAGE
Angel Fire Resort recognizes the disruption and uncertainty caused by the Coronavirus (COVID-19). Historically, we have not provided refunds for our season pass and 4/6-pack products (collectively, “pass products”) or for lessons, equipment rental or lodging (collectively, “reserved products”); however, the COVID-19 pandemic is unprecedented. Therefore, we have attached limited protection coverage to our pass and reserved products in the event a closure of Angel Fire Resort operations is mandated pursuant to government order related to the COVID-19 pandemic.
This coverage will apply to pass and reserved products, regardless of whether you choose to purchase optional TravelGuard insurance extending additional coverage to your pass and reserved products used during your time with us.
Pro-rated and full refunds for pass and reserved products shall be at the sole discretion of Angel Fire Resort. No refunds for pass products shall be given after the Resort has operated for 75 days during its winter season. Reserved products are fully refundable pursuant to a government-mandated closure order.
In order to be eligible for a refund related to a COVID-19 resort restriction or closure, you must submit a refund request to us within 30 days of the effective date of the government order. You may submit a refund request by emailing our Central Reservations at email@example.com.
Unless you purchase optional Travel Guard insurance, a refund pursuant to this limited protection coverage is your sole remedy in connection with the operation of Angel Fire Resort and the inability to use your pass or reserved product during the 2020-2021 season.
YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANGEL FIRE RESORT BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF WE WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING WITHOUT LIMITATION, AS A RESULT OF YOUR USE OF OR INABILITY TO USE YOUR PASS PRODUCT, RESERVED PRODUCT OR INSURANCE COVERAGE.
New Mexico Public Health Orders and Mandates
To view the latest New Mexico Public Health Orders and Executive Orders from the New Mexico Department of Health, please click here.
Angel Fire Resort Official COVID-19 Statement
Angel Fire Resort is aware of New Mexico Governor Lujan Grisham’s decision regarding the emergency declaration. We have already implemented steps to protect the health and safety of our staff and our guests. We are monitoring the situation on an hourly basis, and at this time, no closures or changes are planned. We are fully operational and are planning to remain open until our regularly scheduled last day of Sunday, March 22, 2020. As always, we are encouraging everyday preventative measures to help stop the spread of germs, as is typical during flu and cold season. The health and well-being of our valued guests, members, and employees are always our priority. As we navigate the rapidly evolving coronavirus (COVID-19) situation together, we want to share with you the extra precautions we’re taking at Angel Fire Resort to serve you. We’ve spent the last week preparing for how the virus may impact our community here at the Resort. We’ve assigned a group that is staying on top of all of the CDC communications, as well as our state health authorities, ensuring we’re taking all the necessary preventive measures. We’ve always been proud of the cleanliness and operations at our resort, and we know that keeping them clean and sanitized is even more important now. In addition to our daily cleaning efforts, we’re increasing the time spent cleaning and sanitizing our hotel, ski school, and restaurants. Additionally, we’re also adding extra cleaning time to our frequented common areas like our lobby, front desk check-in, public bathrooms, and pool/exercise facilities. Most importantly, our staff continues training about preventative measures for spreading germs and are given the resources and time to keep themselves and our guests healthy.
Bottom line: we want you to feel comfortable visiting our resort. Angel Fire Resort encourages everyone to play their part in reducing the spread of respiratory viruses, and following these steps will help:
• Stay home when you are sick and limit close contact with other people except for the medical care that you need.
• Cover your cough and sneezes to reduce the spread of infectious droplets and wash your hands frequently with soap and water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains 60% to 95% alcohol.
• Clean “high touch” surfaces daily with regular household cleaners.
• Avoid sharing personal household items.
• If you are sick, still wash your hands frequently when you are in places where there may be other sick people and avoid touching your eyes, nose, and mouth with unwashed hands.
This is a rapidly evolving situation which we are closely monitoring at the New Mexico Department of Health.